Customer Service

Shipping:


We want you to have the very best shopping experience possible at Origin Of Era. We will send you a confirmation email once we have processed your order! Please note: We are a very small store–only 2 girl’s work here and we will do our very best to get your package out to you as quickly as possible. We accept all major credit cards (Visa, MasterCard, Discover and American Express). You should expect to receive your merchandise within 3-10 business days.



Here are some details to help you with your online order:



Shipping Methods:

Origin Of Era only ships USPS Priority Mail, this insures you receive your merchandise as quickly as possible.
Origin Of Era is not responsible for delays in shipping or delivery due to forces of nature or other uncontrollable events.



Do you ship internationally?

As of right now unfortunately we do not ship outside of the U.S.A



Return Policy:

ONLINE RETURN POLICY:

  • While we do not issue refunds, we will gladly accept items eligible for return for online store credit or exchange. We cannot guarantee the style, color or size you'd like to exchange at the time of your return, but if you email us prior to returning your item, we'd be happy to check inventory for you and put it aside if availability permits.

  • Please alert us within 48 hours of recieval of merchandise . Please mail back your item(s) with a trackable shipping service (we are not responsible for lost or damaged packages). Customer is responsible for return shipping costs.

  • Merchandise must be new, unworn and unaltered with tags attached. Any items that have been washed - even if following wash instructions - are not eligible for return. We are not responsible for washed items. But you can contact us if you have an issue and we'd be happy to help.

  • Customer is responsible for return shipping fees. All returns must be postmarked within 14 days of having received your order (as per tracking info). If customer has returned merchandise more than 5 times in total, we can deny a return based on the circumstances of the return and exchange.

  • No returns or exchanges on Sale items. All sale or discounted items are final sale.

All shipping,handling, 10% convenience fee, and incurred fees are nonrefundable. If you are unsure about a size please call us instead of ordering multiples. We have very limited quantities so we will not honor sales of identical items in multiple sizes.
Origin Of Era can deny a credit/refund if the merchandise returned does not meet the return policy requirements. PLEASE NOTE; DUE TO CURRENT HEALTH REGULATIONS ALL HAT/HAIR ARE NON RETURNABLE.


Privacy Policy:

Origin Of Era is mindful of your right to privacy. Our site uses a 128 bit encrypted SSL to increase the security of our customer’s information. None of the information given on this site will be sold to any party. Origin Of Era will not disclose customer information to any outside organizations without prior consent of the customer, but may disclose user information to government and/or third parties if there is reason to believe the user is violating the terms and conditions of our company, or where otherwise required by law or by legal process. Origin Of Era uses the personal information you provide to us for internal purposes, such as filling and tracking your order, analyzing trends and collecting statistics. Origin Of Era does not store your credit card information unless otherwise directed.